Client Care

Terms & Conditions

General

These Terms & Conditions govern purchases made through the L'ÉRA online boutique. By placing an order, you accept these terms in full.

L'ÉRA is a fine jewelry maison based in Doha, Qatar. All prices are listed in Qatari Riyal (QAR).

Orders & Payment

Each piece is confirmed once payment has been received in full. We reserve the right to decline or cancel an order if a piece is no longer available, in which case any payment made will be returned.

Please review your order carefully — piece, size and quantity — before completing payment.

All Sales Final — No Refunds

Due to the nature of fine jewelry, all sales are final. We do not offer refunds on any purchase.

No Exchanges

We do not accept exchanges. Pieces cannot be returned or swapped for another item, size or collection.

We therefore encourage you to confirm sizes and details before placing your order.

Care & Craftsmanship

Each piece is crafted in 18k gold and finished by hand. Slight variations are part of the handmade character of the jewelry.

If you have a question about a piece before ordering, contact us at lera.qatar@gmail.com or +974 5571 5385 — we are happy to advise.

Questions about these terms? Contact us at lera.qatar@gmail.com or +974 5571 5385.